NF Services Standard

WELCOME AND INFORMATION BY THE TOURISM AND
INFORMATION OFFICES

This mark proves the compliance to standard NF X 50-730 and the certification regulations NF 237.
It guarantees that the facility of approaching, the welcoming of customers on site, by telephone and mail, the installation of premises, information placed at the disposal and consultable, the availability and the competence and the staff training, the management of customer satisfaction are regularly monitored by
AFAQ AFNOR Certification
11, av. Francis de Préssensé
93571 SAINT DENIS LA PLAINE Cedex
FRANCE

Our quality approach

This quality approach has allowed the tourism office to obtain an NF Service certification for welcoming visitors and providing information. It is the official recognition of the service rendered and the efforts made with regards to welcoming visitors and providing information.

Our commitment to quality

The Tourism Office of the Valley of Kaysersberg is committed to an NF services certification and to the six points below :

1) To facilitate access to the premises of the Tourism Office

2) To guarantee a permanent reception to the visitors on site, by telephone and mail

3) To provide an installation on practical and functional premises

4) To ensure information is updated and consultable 24/7

5) To offer constant availability and competency by staff

Have an enjoyable break in the Valley of Kaysersberg.